14-day refunds
If a paid guide isn't useful to you, ask within 14 days and we'll refund it.
Last updated
14 days, no explanation required, no hoops. Email info@mail.coolstuffwithcoco.com from the address you bought with and say you'd like a refund. That's the whole process.
The window
You have 14 days from the date of purchase. We go by the date on your receipt.
You don't have to tell us why. If you do, we'll read it — it's the most useful feedback we get — but it isn't a condition.
What's covered
- Digital guides and bundles. Fully refundable within the window, including if you've already downloaded and read them. You keep the files — we're not going to pretend we can take a PDF back, and we're not going to make you delete it.
- The printed fridge pack, if you added one. Because it's a physical item that costs us to print and post, the refund covers what you paid for the pack minus actual postage if it has already shipped. If it hasn't shipped yet, you get all of it back. You don't need to return it.
How it's paid back
Refunds go back to the original payment method. We process them within 3 business days of your email. How long it then takes to appear is up to your bank or card issuer — usually a few days, sometimes up to ten.
We'll email you when it's processed, so you're not left wondering.
After a refund
Access to the paid material ends, and you come off the buyer emails. Refunding a purchase doesn't unsubscribe you from the free newsletter — use the unsubscribe link if you want that too.
After the 14 days
The window has to end somewhere, so past 14 days we don't refund as a matter of course. But email us anyway if something's wrong — if a file was corrupt, a download link never worked, or you were charged twice, we'll sort it out regardless of the date. Those aren't really refund requests, they're us having made a mistake.
Duplicate and accidental charges
Refunded in full, always, whenever you spot them. Just tell us.
Chargebacks
Please email us before disputing a charge with your bank. A chargeback costs us a fee and takes weeks; an email takes minutes and gets you the same money. We have never refused a refund inside the window.
Free guides
Nothing to refund — they're free. If you want to stop the emails that come with them, every email has an unsubscribe link.
Asking
Email info@mail.coolstuffwithcoco.com or use the contact form. Include the email address you bought with so we can find the order.
This policy is part of our Terms. Cool Stuff with Coco may update it, and the date at the top shows when it last changed — the version in force when you bought is the one that applies to your purchase.